Shipping & Returns
👉 “Free Shipping Across Canada. No Surprises.”
🚚 Shipping & Returns
🚚 Shipping
We currently ship across Canada, with expansion to additional regions coming soon.
Processing Time:
Orders are processed within 1–2 business days
Shipping Method:
Shipped via Canada Post or trusted local carriers
📦 Estimated Delivery Times
- Ontario & Quebec: 2–5 business days
- Rest of Canada: 4–9 business days
You’ll receive a tracking number by email once your order ships.
💰 Shipping Rates
- Free standard shipping across Canada 🇨🇦
- Optional express shipping available at checkout (additional cost is approximately $14.99)
🔄 Returns
We want you to feel confident in your purchase.
Due to the personal-use nature of Back-A-Rest™, returns are limited to ensure product hygiene and quality.
✅ Eligible Returns
We accept returns if:
- The product is unopened
- It remains in its original, sealed packaging
- The request is made within 30 days of delivery
❌ Non-Returnable
- Opened or used products
- Items not in original condition
Back-A-Rest™ is designed for direct body contact and cannot be resold once opened.
📬 Return Process
- Email us at: venturemerch@back-a-rest.com
- Include your order number and reason for return
- We’ll provide return instructions
- Once received and inspected, refunds are issued within 5–7 business days
⚠️ Return Shipping
Customers are responsible for return shipping costs
(unless the item arrives damaged or defective)
❓ Questions?
We’re here to help.
Reach out anytime through our Contact Us page.