Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. What is Back-A-Rest?

Back-A-Rest is a simple, effective, and durable spinal decompression tool designed to relieve lower back pain, stiffness, and discomfort. Powered by our LADS system (Lifting, Arching, Decompressive Stretching), it reduces pressure on the spine and improves flexibility -- in just 5 to 15 minutes of use.

2. How does Back-A-Rest work?

Back-A-Rest features a dual-contoured surface that supports your lower back while using your own body weight to create a deep, natural stretch. Powered by our LADS system (Lifting, Arching, Decompressive Stretching), it helps decompress the lower vertebrae, relieve tension, and improve spinal alignment over time.

3. Who is Back-A-Rest for?

Back-A-Rest is ideal for people who:

  • Experience lower back pain, stiffness, or soreness from work, posture, or aging
  • Perform heavy lifting, bending, or long hours on their feet
  • Sit for extended periods at desks or in vehicles
  • Want a simple, drug-free solution for daily back relief
  • Need a portable alternative to bulky inversion tables or expensive treatments

Not recommended for individuals with serious spinal conditions. (see medical disclaimer.)

4. When is the best time to use Back-A-Rest?

While it can be used anytime, the best moments are:

  • In the morning before getting out of bed -- Helps reduce stiffness and start the day right.
  • After work/on the couch in the evening -- Releases built-up tension from daily activity.
  • Before bed -- Helps relax the lower back and ease into a better night's sleep.

5. Can I use Back-A-Rest on a firm mattress?

Yes! Back-A-Rest works on both firm and soft mattresses, as well as on couches and recliners with soft backs. Mattress firmness may slightly impact the degree of deformation.

6. Can women use Back-A-Rest?

Absolutely! While Back-A-Rest was originally designed for a larger, heavier frame, many women also find it effective. If the standard thickness feels too intense, placing a folded bath towel between the top of the device and your upper back or shoulder blades can soften the stretch.

7. Will Back-A-Rest wear out over time?

Back-A-Rest is made from high-quality polyurethane foam designed to last 5-10 years or more with proper use and care.

8. Can I use Back-A-Rest with pain relief creams or gels?

Yes! Back-A-Rest is made from flexible polyurethane foam, which resists moisture, sweat, oils and chemicals. It is safe to use with menthol-based, camphor-based and capsaicin-based topical analgesics to enhance relief.

9. How do I clean Back-A-Rest?

Just wipe it down with a damp cloth and mild soap, then dry it with a towel. No special Maintenance required!

10. Can I travel with Back-A-Rest?

Yes! Back-A-Rest is lightweight and portable, weighing in at 0.6 lbs (270 grams) making it easy to pack for business trips, vacations, or anytime you need relief on the go.

11. Does Back-A-Rest come in different sizes?

Currently, Back-A-Rest is available in a standard thickness designed to fit most users. In the future, we plan to offer multiple sizes to accommodate different body types.

12. What if I don't like it? Can I return it?

"Due to hygiene and safety considerations, we only accept returns if the product is in its original, unopened packaging. Once the Back-A-Rest is used on furniture or bedding, it cannot be returned or resold."

13. Is Back-A-Rest covered by a warranty?

Yes! We stand by the quality of our product. If there are any manufacturing defects, we will replace your Back-A-Rest at no cost to you.

14. Will Back-A-Rest lose its shape over time?

No! Not at all. Back-A-Rest is designed to flex under your body weight and may develop a gentle "smile" shape during use. This is completely normal and intentional -- it's how the product cradles your lower back and delivers real relief.

15. Is Back-A-Rest a medical device?

No. Back-A-Rest is not a medical device and does not claim to diagnose, treat, or cure any medical condition. It is intended for general lower back ache, relief and comfort. If you have serious spinal conditions, consult your doctor before use. Please refer to our medical disclaimer on the product information page.